Support Center
We're here to help. Find answers or get in touch with our team.
Common Issues & Solutions
VPN Connection Not Working
- • Ensure WireGuard app is installed on your device
- • Check that you've imported the configuration file correctly
- • Try disconnecting and reconnecting
- • Verify your subscription is active
Can't Download Configuration
- • Make sure you're logged in to your account
- • Verify your email address is confirmed
- • Check that you have an active subscription
- • Try refreshing the page and generating a new config
Slow Connection Speeds
- • Try connecting to a different server location
- • Check your internet connection without VPN first
- • Ensure no other VPN services are running
- • Consider choosing a server geographically closer to you
Billing & Subscription Issues
- • Use the "Manage Billing" button on your dashboard
- • Contact billing@youcantseemevpn.com for payment questions
- • You can cancel or modify your plan anytime through the billing portal